Hotels have been reminded to strictly follow health and safety protocols set by the government for accommodation establishments.
Tourism chief Bernadette Romulo-Puyat said it has come to the attention of the Department of Tourism (DOT) that a number of hotels and accommodation establishments that have been issued Certificates of Authority to Operate (CAO) or Provisional Certificates of Authority to Operate (PCAO) “have not been complying with the relevant health and safety guidelines in the accommodation of Returning Overseas Filipinos, OFWs (overseas Filipino workers), and other guests.”
Romulo-Puyat said the government understands the challenges faced by businesses amid the pandemic but underscored that the health and safety of guests and employees should remain “primary considerations.”
She cited a certain hotel in Pasay which reportedly failed to observe DOT’s guidelines by allowing its guests to “loiter at the lobby” for hours, some of whom had no proper personal protective equipment, while they waited for vacant rooms.
She said the management of the hotel should have referred the guests to other accommodation establishments if theirs was overbooked.
In an earlier letter to Tourism Congress of the Philippines president Jose Clemente III, the Secretary warned the DOT would revoke the CAO of hotels found violating the guidelines.